Returns
Ten days, and one firm line about wound yarn
A skein that has been unwound cannot be sold again as new, and a hook that has been worked with shows it. The window is real and the exclusions below are the whole list.
10 days
From the day the parcel is delivered, to tell us you want to return.
6 business days
After the returned item is back with us and has passed inspection.
48 hours
With an unboxing video, for anything broken, dead or wrong.
Asking for a return
Write to [email protected] inside the window and we will issue a return authorisation within one to two working days, along with the address to send it back to.
What we can take back
The item must come back unused, in its original band or sleeve, with the invoice. Yarn must still be wound as it was sent — once a skein is opened and pulled, we cannot put it back on the shelf, and we will not pass it to the next customer as new.
What we cannot take back
- yarn that has been unwound, wound into a ball, or had its band removed
- hooks and needles that have been worked with, beyond handling them out of the sleeve
- cut lengths, part-used skeins and anything sold by weight once opened
- pattern books, printed charts and downloads once supplied
- clearance and final-sale lots, marked as such on the product page
- gift cards
Damaged, defective, wrong or missing
Film yourself opening the parcel. An unbroken unboxing video is the one piece of evidence that settles a courier damage claim quickly — without it we are arguing with a logistics partner on your behalf with nothing to show them.
Report the problem within 48 hours of delivery with that video and a photograph of the outer carton. We replace the item or refund it in full, and in these cases return shipping is on us. You do not pay to send back something that arrived broken.
How the refund reaches you
Once the item is back and has passed inspection the refund is approved and processed within 6 business days to the original payment source. Prepaid UPI orders return to the same handle or bank account. For a Cash on Delivery order we collect your bank or UPI details in writing before transferring, because there is no card trail to reverse.