Shipping

Soft goods, but still a parcel that can be crushed

Yarn compresses and hooks snap. Neither survives a carton packed loose. This is how an order leaves our table in Jaipur and what to expect once it does.

Packed in

1 business day

Picked, checked and boxed at our Jaipur, Rajasthan workspace.

In transit

2-7 business days

2–4 working days to a metro, 4–7 working days to the rest of India.

Door to door

3 to 8 business days

Counting our packing time, start to finish.

Dispatch and handling

Anything confirmed before 3:00 PM IST on a working day joins that evening’s pickup; anything after it is packed the next working morning. We dispatch Monday to Saturday and do not ship on Sundays or public holidays.

Yarn goes into a sealed poly sleeve before it meets the carton, because a cardboard box that has sat on a wet loading bay will wick moisture straight into a skein. Hooks travel in a rigid sleeve rather than loose, so the shaft cannot lever against a corner. Sets are counted against the pack list at the table before anything is taped.

What shipping costs

Delivery is free on orders of ₹1,499 and above. Below that threshold a flat ₹59 is added at checkout, anywhere in India — we do not charge more for a distant PIN, and we do not quietly fold the courier fee into the product price.

Cash on Delivery is available across most of the country. A handful of remote PINs sit outside our couriers’ COD network and very high-value baskets may be prepaid-only; in both cases the checkout tells you before you place the order, not after.

Couriers and tracking

We ship with Delhivery and DTDC. Which one carries your parcel depends on the destination PIN, not on what you paid.

A tracking link goes out by email and SMS on the day we hand the parcel over. Courier scans can lag by a day, particularly over a weekend, so a link that looks frozen on Saturday is usually moving again by Monday. If it has genuinely not updated in seventy-two hours, tell us and we will chase the courier ourselves.

Addresses we cannot reach

  • India only — we do not ship internationally
  • street addresses only; no PO boxes, no APO or FPO addresses
  • a parcel returned as undeliverable can be re-dispatched, charged at the flat rate above

Questions about a delivery go to [email protected], and we answer during Monday – Saturday, 10:00 AM – 6:00 PM IST. Closed on Sundays and public holidays.